This privacy policy explains how personal information is collected, used and shared when you visit roof-cleaners.co.uk, request exterior cleaning quotations, apply to receive cleaning leads or contact us.
The roof-cleaners.co.uk quotation-matching service is provided by Leads Do Work Ltd. References in this policy to "we", "us" or "our" mean Leads Do Work Ltd.
For questions about this privacy policy, the way we use your personal information or your data protection rights, please contact Leads Do Work Ltd through its website at leads.work.
About Roof-Cleaners.co.uk
Roof-Cleaners.co.uk helps homeowners, landlords, property buyers, businesses and property managers find independent exterior cleaning contractors who may be interested in inspecting a property or providing a quotation.
The service covers roof cleaning, moss removal, gutter cleaning, soffit and fascia cleaning, render cleaning, pressure washing and related exterior cleaning work.
When you submit a quote request, we use the information you provide to identify contractors who may be suitable for the work and property location you have entered. We may then share your enquiry with up to four relevant contractors so they can contact you directly.
Our role is to introduce customers to independent contractors. We do not normally inspect the property, prepare the quotation, carry out the work, supervise the project or enter into the contract for cleaning services.
Any agreement you make for a cleaning service will be directly between you and the contractor you appoint.
About the Contractor Signup Service
Roof-Cleaners.co.uk also allows exterior cleaning contractors to register their interest in receiving customer enquiries through Leads Do Work.
Contractors who complete a signup form may be contacted by Leads Do Work Ltd to discuss their business, services, coverage area, insurance, references and available lead subscription options.
Approved contractors may receive customer leads through the Leads Do Work website, mobile app, email, telephone, text message or another agreed delivery method.
Contractor accounts, lead packs, mobile app use, payments and ongoing membership may also be subject to separate Leads Do Work terms and privacy information provided during registration or account setup.
Information We Collect
The information we collect depends on how you use the website and the details you choose to provide.
Information provided with a cleaning quote request
When you request exterior cleaning quotations, we may collect:
- Your name.
- Your email address.
- Your telephone or mobile number.
- Your postcode.
- The address of the property where work is required.
- The type of property or building.
- Whether you own, rent, manage, occupy or are buying the property.
- Whether the enquiry is residential, rental or commercial.
- The type of cleaning work required.
- The approximate size of the area to be cleaned, where provided.
- Details of moss, staining, blockages or other visible problems.
- Whether you require a one-off clean or regular maintenance.
- The urgency of the work.
- Your preferred timescale.
- Your approximate budget, where requested.
- Photographs, videos or documents you choose to upload.
- Your preferred contact method.
- Any other information you include in the enquiry.
Information provided by contractors
If you apply to join Leads Do Work or receive cleaning leads, we may collect:
- Your name.
- Your job title or role.
- Your business or trading name.
- Your business address.
- Your email address.
- Your telephone and mobile numbers.
- Your company registration number, where applicable.
- Your VAT registration status or VAT number, where applicable.
- Your business website and social media details.
- The cleaning services you provide.
- The geographical areas and postcodes you cover.
- Your experience, qualifications and trade memberships.
- Public liability insurance information.
- Copies of insurance documents.
- Customer references, reviews or examples of previous work.
- Photographs or documents supporting your application.
- Your preferred lead categories and account settings.
- Information about lead packs, subscriptions or purchases.
- Billing and transaction information.
- Communication and customer service records.
- Information about your use of the Leads Do Work website or mobile app.
- Any other information you provide during signup or account management.
Information collected when you contact us
If you contact us by telephone, email, online form, mobile app, text message, social media or another channel, we may retain:
- Your contact details.
- The date and time of the communication.
- The content of your message.
- Notes made by our customer service team.
- Information about your enquiry, application or account.
- Information about a complaint, dispute or refund request.
- Documents, photographs or other files you provide.
Information collected automatically
When you use roof-cleaners.co.uk, the Leads Do Work website or the Leads Do Work mobile app, we may automatically collect technical and usage information, including:
- Your Internet Protocol address.
- Your browser type and version.
- Your device type.
- Your operating system.
- The pages or screens you view.
- The date, time and length of your visit.
- The website, advert, social media platform or search result that referred you to us.
- Cookie identifiers and similar technical information.
- Approximate location inferred from an IP address.
- Security, diagnostic and crash information.
How We Use Your Information
We may use information submitted with a cleaning enquiry to:
- Process your request for exterior cleaning quotations.
- Identify contractors who provide the service you require.
- Share your enquiry with up to four suitable independent contractors.
- Contact you to confirm or clarify the details of your request.
- Help contractors contact you about an inspection or quotation.
- Provide customer service and respond to questions or complaints.
- Invite you to review the service or a contractor.
- Prevent fraudulent, duplicate or inappropriate enquiries.
- Improve our websites, forms and contractor-matching systems.
- Comply with legal, regulatory, tax, accounting and reporting duties.
Who We Share Information With
To provide the quotation-matching service, we may share your enquiry with up to four independent contractors who appear relevant to your location and requested work. Each contractor receiving your personal information will normally act as an independent data controller.
We may also share information with trusted suppliers that help us operate the website and service, including providers of hosting, email, analytics, payment processing and customer relationship management systems.
Cookies and Similar Technologies
We use cookies and similar technologies to operate the website, remember preferences, measure performance and understand how visitors use the service. You can control non-essential cookies through the cookie banner or your browser settings.
Data Retention
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, taking into account legal, regulatory, tax and accounting requirements.
Your Data Protection Rights
Depending on the circumstances, UK data protection law may give you the right to request access to, correction of, erasure of or restriction of your personal information, to object to processing, and to complain to the Information Commissioner's Office.
To exercise your rights, please contact Leads Do Work Ltd through leads.work.
Changes to This Privacy Policy
We may update this privacy policy from time to time. The latest version will be published on this page.
Contact Leads Do Work Ltd
For privacy questions, complaints or requests concerning your personal information, please visit leads.work and use the contact details or contact options provided there.
Last updated: 14 July 2026